Legal / Terms
Service Thresholds
Residential services typically begin at 5 cm of accumulation.
Commercial thresholds are site-specific and defined in contract.
Driveway Access
Clients are responsible for ensuring driveways and walkways are accessible (e.g., moving vehicles, bins, or obstacles).
ACL Snow is not liable for uncleared areas blocked by obstructions.
Snow Placement
Snow will be placed on-property unless otherwise agreed.
Relocation/removal beyond property lines is available only as an extra service.
De-Icing Consent
Application of salt or other materials is done with client consent and in line with local bylaws.
ACL Snow is not liable for slip/fall incidents where de-icing has been declined.
Insurance & Coverage
All crews are fully insured and WSIB-covered.
Payments & Cancellation
Seasonal plans are billed upfront or monthly.
Per-visit billing is available for commercial clients.
Refunds are not available after the season start, unless ACL Snow is unable to deliver service.
During prolonged or severe storms, multiple passes may be required.
ACL Snow is not responsible for municipal plow interference (e.g., city plows refilling cleared areas after service).
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